Privacy Policy

Privacy Policy
delkoshop.com | Last updated: May 2026

At Delko (delkoshop.com), we are committed to protecting your personal data and your right to privacy. This policy explains what information we collect, how we use it, and what rights you have in relation to it. Please read it carefully.

1. WHO WE ARE
Delko is an online retail store operating at delkoshop.com. When we refer to "we", "us" or "our" in this policy, we mean Delko. When we refer to "you", we mean any visitor to our website or customer who places an order with us.

For any privacy-related queries, you can contact us at support@delkoshop.com.

2. WHAT INFORMATION WE COLLECT
We collect information you provide directly to us and information collected automatically when you use our website.

Information you give us:
- Full name
- Email address
- Delivery address and billing address
- Phone number (if provided)
- Payment information (processed securely — we do not store card details)
- Any messages or enquiries you send us

Information collected automatically:
- IP address and browser type
- Pages visited and time spent on the site
- Referring website or source
- Device type (mobile, tablet, desktop)
- Cookie data (see Section 8 for full cookie details)

3. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:

- To process and fulfil your orders
- To send you order confirmations, shipping updates, and delivery notifications
- To respond to your questions or customer service requests
- To process refunds and handle returns
- To improve our website and shopping experience
- To send you marketing emails if you have opted in (you can unsubscribe at any time)
- To comply with our legal obligations
- To detect and prevent fraud or abuse

4. LEGAL BASIS FOR PROCESSING YOUR DATA
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal grounds:

- Contract: Processing is necessary to fulfil your order and deliver your goods
- Legitimate interests: To improve our services, prevent fraud, and manage our business
- Consent: For marketing emails — you can withdraw consent at any time
- Legal obligation: Where we are required to retain data by law

5. SHARING YOUR INFORMATION
We do not sell your personal data to third parties. We may share your information with trusted third parties only where necessary to run our business, including:

- Shopify — our e-commerce platform that powers delkoshop.com
- Payment processors — such as Stripe or PayPal to process your payment securely
- Shipping and fulfilment partners — to deliver your order
- Dropshipping suppliers — your delivery address is shared with our suppliers to fulfil your order
- Email marketing platforms — if you have opted in to receive marketing
- Analytics providers — such as Google Analytics to help us understand website usage

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. INTERNATIONAL DATA TRANSFERS
As a dropshipping business, some of our suppliers may be based outside the UK or European Economic Area (EEA). Where this is the case, we ensure appropriate safeguards are in place to protect your data in line with UK GDPR requirements. Your delivery address may be passed to overseas suppliers solely for the purpose of fulfilling your order.

7. HOW LONG WE KEEP YOUR DATA
We retain your personal data only for as long as necessary for the purposes i was collected. In general:

- Order and transaction records are kept for 6 years for tax and legal compliance purposes
- Customer account information is kept for as long as your account is active
- Marketing data is kept until you unsubscribe
- Enquiry and support data is kept for 2 years

8. COOKIES
Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how people use our site. We use the following types of cookies:

- Essential cookies: Required for the website and shopping cart to function correctly
- Analytics cookies: Help us understand visitor behaviour so we can improve the site (e.g. Google Analytics)
- Marketing cookies: Used to show you relevant adverts on other platforms such as Facebook and Google
- Preference cookies: Remember your settings and preferences

You can control or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

9. YOUR RIGHTS UNDER UK GDPR
Under UK data protection law, you have the following rights regarding your personal data:

- Right to access: You can request a copy of the personal data we hold about you
- Right to rectification: You can ask us to correct any inaccurate data
- Right to erasure: You can ask us to delete your personal data in certain circumstances
- Right to restrict processing: You can ask us to limit how we use your data
- Right to data portability: You can request your data in a portable format
- Right to object: You can object to us processing your data for marketing purposes at any time
- Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of your rights, please contact us at support@delkoshop.com. We will respond within 30 days of receiving your request. There is no charge for making a request.

10. MARKETING COMMUNICATIONS
If you have opted in to receive marketing emails from us, we may send you information about new products, promotions, and offers. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any marketing email or by contacting us directly at support@delkoshop.com.

We will never send you marketing emails without your consent.

11. SECURITY
We take the security of your personal data seriously. Our website is hosted on Shopify, which uses industry-standard SSL encryption to protect data transmitted between your browser and our site. We also implement appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse of your data.

However, no method of transmission over the internet is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.

12. THIRD PARTY WEBSITES
Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal information.

13. CHILDREN'S PRIVACY
Our website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

14. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically.

15. HOW TO COMPLAIN
If you are unhappy with how we have handled your personal data, please contact us first at support@delkoshop.com and we will do our best to resolve the issue. If you remain unsatisfied, you have the right to lodge a complaint with the UK's data protection authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113

Privacy questions?
Email: support@delkoshop.com
Website: delkoshop.com

We aim to respond to all enquiries within 3 days.

© 2026 Delko. All rights reserved.